Terms & Conditions

01Scope of Services

BrownCloud Global Ltd will provide marketing services based on the package selected by the Client. Services may include, but are not limited to:

• Social Media Management
• Graphic Design
• Video Editing
• Content Creation & Scheduling
• Google Business Profile (GBP) Management
• Paid Advertising Management
• Branding & Marketing Consultation
• Monthly Performance Reports

02Payment

The exact services will depend on the package agreed upon by both parties.

Monthly service rental: £ (as stated in your agreed package).

Service fees must be paid by the agreed due date. Services will commence once payment has been received.

03Client Responsibilities

The Client agrees to:

• Provide accurate business information.
• Supply logos, branding materials, photos, videos, and any other content required for marketing purposes.
• Respond to approval requests within a reasonable timeframe.
• Make payments on time.
• Cooperate with the Agency to ensure the successful delivery of services.

04Results Disclaimer

BrownCloud Global Ltd does not guarantee any specific number of sales, enquiries, leads, bookings, followers, or revenue.

Marketing results depend on various factors, including market conditions, competition, customer behaviour, and other circumstances beyond the Agency's control.

05Confidentiality

The Agency will keep all business information, account credentials, passwords, and other confidential information secure and will not disclose such information to any third party except where required by law or with the Client's written permission.

06Account Access

To provide the agreed services, the Client may grant the Agency administrative or management access to digital platforms, including but not limited to:

• Google Business Profile (GBP)
• Facebook
• Instagram
• TikTok
• Advertising Accounts
• Other agreed digital platforms

07Cancellation Policy

There is no cancellation fee. The Agency will use such access solely for the purpose of delivering the agreed marketing services and will maintain appropriate security measures.

Once you are satisfied with our work, we can sign an official 6 or 12 month agreement. We do not lock you in. If you face any real issue with our service and show it to us, you can cancel at any time. You only need to pay any pending dues up to the cancellation date.

If the Client wishes to discontinue the services, they must:

• Provide a minimum of one (1) month's written notice, and
• Provide a valid reason for the cancellation.

08Account Handover

To ensure a smooth handover, administrative access to managed accounts (such as Google Business Profile, social media, and ad accounts) will be fully transferred once all pending terms and final payments are settled.

09Limitation of Liability

BrownCloud Global Ltd shall not be held responsible for any losses or damages arising from:

• Changes to platform policies or algorithms.
• Account restrictions or suspensions resulting from previous activities.
• Third-party service interruptions.
• Delays caused by the Client.
• Failure by the Client to provide required information or approvals.
• Events beyond the Agency's reasonable control.

10Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.